CannaBuddy is excited to offer our customers extra peace of mind with Route, a package protection and tracking service built for today’s online shopper. Route helps you keep an eye on your order and protects it from the unexpected from checkout to delivery.
Route is automatically added to your cart at checkout, so you are guaranteed full protection against loss, theft, or damage in transit. If anything happens, all you have to do is file a claim and Route takes care of the rest. No chasing down tracking numbers or calling the carrier.
What is Route?
Route is a shipping protection and tracking service designed to safeguard your order. Think of it as your delivery safety net. If your package is lost, stolen, or arrives damaged, Route has you covered.
Route also offers a free mobile app for iOS and Android where you can visually track all of your online orders in one place, making it the most convenient way to ensure your packages are secure. Instead of digging through emails for tracking links, you can see live updates and maps that show exactly where your packages are.
How It Works
Add Route at Checkout: Automatically applied but can be removed if you don’t want coverage.
Track Your Order: Use the Route app to watch your package move in real time.
File a Claim: If something happens, file a claim here and Route will handle the rest.
Important: If you opt out of Route, we cannot be held responsible for lost, stolen, or damaged packages.
What Does Route Cover?
Lost Packages: If your order never shows up and tracking has stalled.
Stolen Packages: If your package is marked delivered but isn’t there.
Damaged Packages: If your order arrives broken or unusable (photos required).
Note: Manufacturing issues, wrong addresses, or quality concerns fall outside Route’s coverage and should be handled through our Customer Support Team.
Why Add Route?
- Low-cost protection for your order
- Fast, easy claim resolution
- Centralized package tracking via the Route app
- Extra peace of mind with every purchase
How to File a Claim
If your package is lost, stolen, or damaged, visit claims.route.com
to file a claim. Claims must be filed:
- Within 30 days of the last tracking update for lost packages
- Within 30 days of delivery for damaged or stolen packages
Once your claim is submitted, Route will work quickly to resolve it so you can get back to enjoying your CannaBuddy favorites.
Pro Tip: If you’re ordering meltable products like gummies or chocolates during warmer months, pair Route with Insulated Shipping for maximum protection.