FAQs

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Cannabis, CBD, and Delta-8-THC Q & A

CBD (Cannabidiol) is one of the many cannabinoids found in the cannabis plant. Cannabinoids are also found in many other plants. CBD interacts with our body’s endocannabinoid system (ECS). CBD is a non-psychoactive compound used for the management of many ailments including anxiety, stress, insomnia, pain management, and inflammation – to name a few. People around the globe are finding new effective uses for CBD every day. CBD is typically extracted from CBD rich hemp (cannabis sativa with less than 0.3% THC) to be included in a wide range of products from sublingual oils, tinctures, topicals, edibles and pet treats. CBD-rich smokable hemp flower and vape products are also popular methods of delivery.

The ECS (Endocannabinoid System) is a system that naturally exists within our body. “Endo”, from “endogenous” (meaning it is naturally occurring within the human body); and “cannabinoid”, referring to cannabis-like substances. The ECS has three component parts – (1) endocannabinoids (substances that interact with endocannabinoid receptors), (2) receptors throughout our bodies and (3) enzymes that help process the cannabinoids and endocannabinoids. Our bodies naturally produce compounds, endocannabinoids, to interact with this system. Cannabinoids (found in cannabis and other plants) also make use of this system. The endocannabinoid system is part of our body’s functionality in charge of maintaining homeostasis. CB1 (help to regulate appetite, memory and pain) and CB2 (help to reduce inflammation) receptors are found throughout the body, including in our brain, digestive, and central nervous system.

Delta-9-THC (Delta-9-Tetrahydrocannabinol) is one of the 100+ cannabinoids found in cannabis plant. It interacts with our body’s endocannabinoid system (ECS) and produces the characteristic “high” most often associated with consuming cannabis. Delta-9-THC interacts with our endocannabinoid system (ECS) by releasing dopamine into the brain. Delta-9-THC’s psychoactive properties can cause feelings of relaxation, euphoria, and can improve the enjoyment of social activities. Delta-9-THC is also used for pain management, nausea, and appetite stimulation.

Delta-8-THC is one of the 100+ cannabinoids found in the cannabis plant. Like other cannabinoids, it interacts with the body’s endocannabinoid system – specifically the CB1 receptor of the nervous system – to produce a psychotropic effect. Delta-8-THC interacts with the nervous system similarly to Delta-9-THC to produce feelings of euphoria and uplifted mood as well as feelings of calmness and relaxation. Delta-8-THC also has antiemetic (anti-nausea), anxiolytic (anti-anxiety), orexigenic (appetite stimulant), analgesic (pain relieving), and neuroprotective properties.

Terpenes are a large and varying type of organic compound that occurs naturally in many plants (usually conifers) and a few select insects. Scientists suspect that the strong odor produced by terpenes may have an effect on plant eating beings and the predators that prey on them. Thereby protecting the plant from those dangers. Increasingly, science is discovering how terpenes help to promote homeostasis within the body and boost the benefits of CBD.

Possibly. CBD isolate products do not contain any Delta-9-THC, as is the case with many broad spectrum CBD products. However, full spectrum CBD products can legally contain up to 0.3% Delta-9-THC. Delta-8-THC products may or may not contain Delta-9-THC.

Some laboratory tests are designed to detect the presence of THC at any level, and may not discern between the type of THC (Delta-8-THC vs. Delta-9-THC vs. Delta-10-THC, and so on).

So, the possibility of testing positive for THC remains when consuming any cannabis-based products.

Yes. It’s federally legal in all 50 states with the passage of the 2018 Farm Bill.

Yes. While state and local legislators are struggling with the framework for this new market, it remains federally legal with the passage of the 2018 Farm Bill.

Shipping, Delivery, and Returns Q & A

Our newest location is OPENING SOON for curbside pickup near the historic Downtown area of Matthews, NC. We’re in the Capital Pointe center, located at 10800 Independence Pointe Parkway, Suite A, Matthews, NC 28105. Come on by and see us!

No – we do not currently offer local delivery. However, we do offer CannaBuddy Curbside pickup at our Matthews location. We also offer free USPS First Class Mail shipping on orders of $50 or more as well as provide expedited shipping options with USPS 1 – 3 Business Days Priority Mail service.

We ship nationwide in the United States, and offer two shipping options :

USPS First Class Mail – $4.95
USPS 1 – 3 Business Days Priority Mail – $7.95

Orders of $50 or more qualify for free shipping via USPS First Class Mail

NOTE: We reserve the right to verify large purchases before processing, so shipping times may be delayed.

Yes! We offer free shipping nationwide via USPS First Class Mail, with a minimum purchase of $50. Simply add $50 worth of items to your cart, and then select “Free USPS First Class Mail” during checkout.

We use the USPS (United States Postal Service) exclusively to ship our orders.

We promptly process and ship all orders Monday through Saturday. Orders received after Saturday are processed and shipped the following Monday.

NOTE: We reserve the right to verify large purchases before processing, so shipping times may be delayed.

Yes – very discretely! We ship using plain white plastic bubble wrap envelopes or small boxes. We us a generic USPS mailing label with “Customer Support” as the return address. There is no CannaBuddy branding or logo visible on the outside of the package. There are no external clues as to the package’s contents.

The charge from your purchase will appear as “SQ*CANNABUDDY” (or something similar) on your bank statement.

Returns, exchanges, and refunds are only permitted due to a manufacturer defect. Unopened products may be returned up to 30 days from date of purchase as well.

Need assistance with a purchase? Please Contact Us.

If you enter an incorrect shipping address on an order that you placed within 30 minutes, you can send an email to [email protected] with your order number and the correct shipping address. We will update your shipping address before processing your order and send you a confirmation email for this request.

If you enter an incorrect shipping address on an order that you placed more than 30 minutes ago, you can try to send an email to [email protected] with your order number and the correct shipping address. However, there is a possibility that we have already processed your order at this point. If your order has already been processed, and you have received your shipping notification email with the tracking information, it is too late for us to change the shipping address. If this happens, you can use USPS Package Intercept by visiting the website https://www.usps.com/manage/package-intercept.htm. There you can submit a request for a Package Intercept. Please note, Package Intercept will cost you $15.25 plus any additional postage. The USPS will then attempt to intercept and redirect the shipment.

If you didn’t receive an order confirmation email within a few minutes of placing your order, or if you didn’t receive your shipping notification email, please check your Spam or Junk Mail folders. If it’s there, please move it back to your Inbox. To ensure you receive our emails in the future, please whitelist CannaBuddy by adding [email protected] to your safe senders list.

If it’s not in your Spam or Junk Mail folders, you may have entered your email address incorrectly during checkout. If you think that this may be the case, please Contact Us, and we’ll help you track down your order information.

We promptly process and ship all orders Monday through Saturday. Orders received after Saturday are processed and shipped the following Monday. Once we hand off your package to the shipping carrier, we have no control over the delivery time. Shipping carriers sometimes experience delays with their services, due to inclement weather, global events, staff shortages, and so on. Obviously, these issues are outside of our control, and we ask for your patience with the shipping carrier.

If you receive tracking information that says that your package has been delivered, please allow at least 2 days after receiving that information before contacting us. From time to time, the Shipping Carrier will report that a package has been delivered, but it won’t actually arrive until up to 2 days later. If it never arrives, please see Help! My package never arrived! for instructions on how to resolve the issue.

Please Note: Once we hand your package off to the shipping carrier, we have no control over its whereabouts. You must contact the shipping carrier directly in order to resolve any issues.

If you chose Priority Shipping for your order, your package is insured and you can file a claim for a missing package with the shipping carrier and could possibly be reimbursed for your order. Start by visiting the USPS website at https://www.usps.com/help/claims.htm to file a claim. Please have your tracking number handy when filing your claim.

Please Note:

If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.

If your package does not arrive at all, you may file a claim 15 days after the mailing date, but must file no later than 60 days after the mailing date.

If you chose First Class Shipping for your order, your package is not insured and you cannot file a claim with the shipping carrier. As noted earlier, once we hand your package off to the shipping carrier, we have no control over its whereabouts. You can try to call your local Post Office to see if they can help you locate your package.

Please Note: Once we hand your package off to the shipping carrier, we have no control over its whereabouts. You must contact the shipping carrier directly in order to resolve any issues.

Please Note:

If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date.
If your package does not arrive at all, you may file a claim 15 days after the mailing date, but must file no later than 60 days after the mailing date.

If there was an issue with the shipping address that you provided for your order and it is returned to us, we have to wait until we receive the returned package before we can process it. Once we receive the package, we will notify you that we have received it via email. From this point, you have 2 options:

Option 1 – Re-ship your order and pay for postage. You can choose to provide a different shipping address and pay for postage to have your order re-shipped.
Option 2 – Cancel your order and refund your purchase. You can choose to cancel your order and have your purchase refunded. Please allow 7 to 10 business days for the purchase credit to appear on your debit / credit card.

IMPORTANT: If we do not hear back from you within 7 days, we will cancel your order and refund your money.

If you experience a problem with any portion of the ordering, purchasing, shipment, or delivery of your order — that has not been addressed in the above FAQs — please Contact Us – we’re here to help. Our goal at CannaBuddy is 100% customer satisfaction.